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National Telecommunicators Week

In honor of National Public Safety Telecommunicators Week (NTW) the Orange County Board of Supervisors honored OCSD dispatchers with a resolution recognizing their outstanding contributions to the residents in Orange County.

NTW is the second week of April, and is dedicated to recognizing the men and women who serve as public safety telecommunicators.  The dispatchers and their supervisors are a core instrument to the success of the Orange County Sheriff’s Department.

Dispatchers are the first people residents speak to when calling for law enforcement assistance. Their training is extensive- the position requires more than 18 weeks of on-the-job practice.  They are responsible for answering both non-emergency and 911 calls within the Sheriff’s jurisdiction. In addition to gathering all pertinent information from the caller, they must prioritize the calls before sending the deputy out to respond.  They deal with highly stressful situations and are responsible for providing enough information and correct information to keep both residents and the deputies safe.

Please take time during National Public Safety Telecommunicators Week to remember the critically important work that they do each and every day.

Here are some tips about Emergency Preparedness when calling 911:

  • Be prepared to provide your name, telephone number, address or location, and a brief description of the incident being reported.
  • Listen carefully and let the dispatcher ask questions and guide the conversation.
  • Answer questions clearly and calmly, and follow all directions provided by the dispatcher.
  • Be prepared to provide a physical description if an emergency involves a criminal suspect.
  • Wireless telephones may not tell the call-taker where you are. Use a landline to report an emergency whenever possible. If calling from a cell phone, provide an address or cross-streets
  • Remember, 9-1-1 is only for life-threatening emergencies. Misuse of the emergency 9-1-1 system is a crime and can result in a delay for callers with real emergencies.